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Terms & Conditions

Before you place an order you are invited to read the following as these pages form part of our terms of business and contain important information about your order. None of the conditions herein affect your statutory rights according to the relevant law.  In relation to Full Terms and Conditions no contract terms displayed that deliberately, by omission or error that seek to exclude or restrict a consumers statutory rights and any remedies are binding on the consumer .

Our Terms & Conditions

(a company registered in England and Wales under number 10621574 whose registered office is at The Warehouse, Market St, Abergavenny NP75sd

It may be beneficial for you to read the Legal Notice below before using the Natures Menu Limited website, sending e-mails to Natures Menu Limited (‘Natures Menu’) or submitting articles, polls or interacting in any way. 


We operate a comprehensive UK mainland distribution service excluding the Scottish highlands and Islands and some other parts.We make the use of outside contractors. 

Occasionally, there will be areas of the UK that we are unable to serve via our Couriers. If you think you may live outside of our main distribution areas you can call us on 01873 268086 to find out if we are able to deliver to you.
In order to give us time to ensure your products are packaged and distributed to the highest standards we request that orders are received by at least 08.00 am on the day prior to the day of delivery but remember weekends and Bank Holidays affect this.More schedules are available on the delivery page.
Delivery of goods other than on the relevant day is not possible. 
Goods will be delivered between 7.00 am and 6.00 pm on the relevant delivery day and you must be available to accept the goods within those times. Upon delivery you will not be required to sign as proof of receipt. If you are not available then the order will be left in a safe place.

 Goods may not be delivered in temperature controlled vans. Goods are delivered in insulated boxes.

Whilst we attempt to keep our charges to a minimum, if we are unable to leave the goods through no fault of our own a further standard delivery charge may be levied prior to re-arranging delivery.
If you are not available and have left delivery instructions to that effect when placing your order, you will be deemed to accept the full risks of receipt of those goods. In this instance, in the event of a dispute, proof of delivery will be constituted by proof that  the van driver has acted upon those instructions. 
We cannot be held responsible for the non-performance of any aspect of order delivery arising as a result of incorrect information being provided. You may be responsible for the cost of delivery and return of the goods in these circumstances. 
We shall not be liable for the non-performance of any aspect of order delivery arising as a result of circumstances beyond our control. 
In the unlikely event that your order should fail to arrive on the relevant delivery day please advise us of the fact as soon as possible (preferably within 24 hours)by e-mail at: , providing us with your order number, post code and delivery date, and we will investigate the reason and respond to you. If, as a result of our investigations, we fail to come up with an appropriate reason for non-delivery or are unable to locate a proof of delivery document, electronic or otherwise,your order will be deemed by us to be “lost”. In these circumstances you may either cancel your order and we will refund any amounts paid in full, or we will arrange for delivery of the goods on an alternative date. 
We cannot be held liable for any consequential loss whatsoever as result of a product being “lost” or not arriving on time. 

Should goods arrive defrosted or spoiled, our recommendation is that they should not be offered for feeding to any animal. You will be responsible for suitable destruction. Advice ref this can found with with your local council. We will investigate the reasons as per above paragraph but may request photographs or other relevant material to help with such. In these circumstances you may either cancel your order and we will refund any amounts paid in full, or we will arrange for delivery of the goods on an alternative date. 
For every order placed you will receive an order confirmation, by e-mail, within 24 hours of placing that order with full details of products, prices and delivery details requested on that order. Please do not hesitate to contact us if confirmation is not received within that time frame


All orders can be cancelled at any time up until midday prior to the day of dispatch. To do this simply email or phone, quoting your order reference number and we’ll refund any monies paid in advance as soon as possible.  We regret that we are unable to accept cancellations for frozen products once they have been dispatched as we are unable to guarantee their condition upon return to us. 
We are continually looking for ways to improve our service to you so would appreciate feedback on why you feel the need to cancel your order, although you are under no obligation to do so. 

This cancellation policy does not affect your legal rights, for example if goods are faulty or misdescribed. 


In the rare event that you wish to return a product to us you should notify us of the reason within 24 hours of receipt of the goods by e-mailing Returns should be made in the original, undamaged packaging, and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale. We would note that frozen product should be returned using the appropriate transport to preserve it's condition otherwise no credit will be given for the return. Products should be returned to the head office as listed above and proof of dispatch emailed to us. Refunds will only be paid in respect of Products returned to us in accordance with these Terms for goods that are damaged or faulty.

 We regret that we cannot accept cancellations of contracts for the purchase of perishable goods unless they arrive damaged, faulty or not the item that has been ordered. If any of these circumstances should prevail please use the procedures explained within the returns section above by notifying us within 24 hours of receipt of the goods.

This policy does not affect your statutory rights.

The full range of the Products can be viewed, selected and ordered on-line from our website and are subject to availability.


The display of any product or service on the website is not an offer to sell and RAW TO GO shall be under no obligation whatsoever to supply the products or services ordered through our website. If you place an order this will be your offer to purchase the Products from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the goods or services until we accept your order by providing written confirmation that we have the goods in stock and they are available at the prices specified. Access to our website is not to be taken as meaning that we will enter into any contract with you and we reserve the right to refuse any online transaction.

By submitting an order to us through our website you represent and warrant that the payment details on your order are valid and correct and that when your order is accepted and processed by us, payment was made in full.

If the billing details for your order are the same as your Delivery address details, by placing an order on our website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details.

Our invoice to you will indicate our choice of carrier and their weigh-bill reference number allocated to your consignment. We are unable to accept responsibility for parcels after our various carriers have accepted these and risk will pass to you on dispatch.

We reserve the right to change or substitute the Products and packaging without prior notice. It may be necessary for us to substitute for an equal or higher priced item owing to the perishable nature of the Products and the fact that they are time-critical. If time is available, we will attempt to contact you.

Capacity to Contract.
You are confirming by placing an order that you are not a minor and are aged 18 or over and have the capacity to enter into a contract with us.

Cancellation by us. RAW TO GO reserves the right to cancel the contract between us if:

  • We have insufficient stock to complete the order.
  • We do not deliver to your area.
  • The goods you ordered were listed at an incorrect price due to a typographical error.
  • If we do cancel your contract we will notify you be email and will credit your account within 30 days of your order if you do not wish to place an alternative order. We will not be obliged to offer any additional compensation for disappointment suffered.

Product' means a product displayed for sale on the website;

'Product Description' means that part of the website where certain terms and conditions in respect of the individual Product are provided;

'Special Conditions' means any terms and conditions in the Product Description;

'Users' means the users of the website collectively;

'Personal Information' means the details provided by you on registration;

'Cookies' means small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer;.

'UK Mainland' means England, Wales and Scotland;

'United Kingdom' means England, Wales, Scotland, Northern Ireland and the Channel Islands;



    RAW TO GO reserves the right in its sole discretion, but without any obligation, to make amendments or improvements to, or withdraw or correct any error or omission in any portion of the Service or any Materials without notice. We reserve at our absolute discretion the right to vary these Terms of Business and any other basis upon which this website is to be used. As such, we suggest that you consult periodically this portion of the website   to check for any changes but please note that your use of the website will be deemed to mean that you have accepted whatever Terms of Business prevail at the time of such usage of the website as implying that you accept the basis upon which we want our website used.

    The Materials and the Service are intended solely for personal, non-commercial use and are displayed solely for the purposes of promoting our products and services. You may copy by way of downloading the contents and the Materials and the Service displayed on this site but only for such personal, non-commercial use and only then provided you do not modify, obscure, or delete any copyright or other propriety notices on the site. No right, title or interest in the Materials or software is transferred to you as a result of any such copying and, save for such downloading, you may not reproduce or publish, transmit, distribute, display, modify or else sell or otherwise exploit any such downloaded material in any way, in whole or in part, any of the contents, this site, or any related computer programs and databases.

    We may at any time and at our absolute discretion, notify you by e-mail, fax or any other suitable means of communication, that we require you to desist forthwith from using this website and upon receipt of such notice, you will promptly cease use of the website and destroy all materials downloaded or otherwise obtained from this site in your then possession, custody or control, as well as all copies of such materials.

    While we take all reasonable steps to exclude viruses from this website, we cannot ensure such steps will be successful and we do not accept any liability for the spread of any viruses. You are recommended to take all appropriate safeguards before downloading information from this website.

    The prices and availability of any promotions, goods, services advertised on this website are all subject to change without notice. Whilst we take all reasonable efforts to keep this website up to date, the material displayed is provided only by way of information and may need to be confirmed through our Head Office. The Materials and the Services contained in our website are provided without warranties of any kind, either express or implied and all liability is excluded to the fullest extent permissible under the laws of England and Wales.

    We have taken considerable care in presenting the Products on our website as accurately as possible. However, the images you see will depend on your monitor’s display and colour capabilities. We are, therefore, unable to guarantee that the Product images you see are an accurate representation of the actual merchandise.

    Customer Indemnity
    You agree to defend, indemnify and hold us harmless from and against any and all claims, damages, costs and expenses, including any legal costs on a full indemnity basis, arising from or related to your breach of any of these terms.

    Disclaimer of Liability
    To the fullest extent permitted by applicable laws, RAW TO GO hereby excludes liability for any claims, losses, demands or damages of any kind whatsoever with respect to the Service or the Materials including, without limitation, direct, indirect, incidental or consequential losses or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to RAW TO GO. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. However, if you are a consumer your statutory rights are not affected.

    We shall not be liable for any loss, damage or injury resulting from your access to, or inability to access this website, or from your reliance on any information contained in this website.

    All information or content transmitted by online invitations or e-mail are the responsibility of you, the sender. You confirm that by using this service you will not transmit any material, which could be considered illegal, defamatory, offensive, obscene, confidential or otherwise objectionable. Neither RAW TO GO can be held liable either directly or indirectly for the content of any invitation or e-mail, nor for any loss nor damage of any kind, which you may incur as the result of your use of this service. You hereby agree to indemnify RAW TO GO for any such loss, which may have occurred.

    These disclaimers and exclusions shall be governed by and construed in accordance with English law and the English courts shall have the exclusive rights to determine any dispute concerning the use of this website. If any provision of these disclaimers and exclusions shall be held by any court of law to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

    Privacy and Security.
    We are firmly committed to protecting your privacy and information and to provide a safe and secure site for electronic commerce transactions and as a result have created this privacy and security policy. We will treat as confidential all of the personal information you give to us when you register with us using the facility on this website. This includes your name, address, e-mail address, telephone and fax contact numbers, gender, date of birth.

    We do not store any of your financial information, unless you have specifically requested that we do so.

    We retain a record of your name, address, telephone number, email address and your order history.

    We will never share any of your personal details or order history with any third party without your express permission.

    We will not use your email address/mobile telephone number to let you know about special offers and promotions.

    Please email if you do not wish to receive any news from us by email/text message.

    All transactions you enter into with us through our website and all information you provide to us either on the website, by e-mail or through any other means of communication is entered into with and held by RAW TO GO.

    Internet Security
    Please note that by entering our website you have to provide us with personal details about yourself. Although we take reasonable precautions to secure any personal data against loss, misuse and alteration, please note that it is not possible to absolutely guarantee the security of transmissions over the Internet so please when using our website, we urge you to exercise appropriate discretion.

    How do we keep your information up to date?
    We endeavour to keep all information received from you, which we hold as accurate as possible and up to date. You may write to us at: Raw To Go, The Warehouse, Market St., Abergavenny, NP7 5SD. Tel: 01873 268086, or email us on to notify us of any changes to the information you have previously given to us or if you are aware of any inaccuracy in the information we hold about you.

    Who at RAW TO GO can see your information?
    All information submitted to us by you is available to RAW TO GO employees managing and using this information, but otherwise is kept confidential from other members of our staff.

    Do we share your information with others?
    We may need to pass your information on to others solely to enable us to provide you with the goods or services you have ordered or requested from us or otherwise in connection with our relationship with you.

    What do we do with your information?
    The personal information given to us by you will be used to assist us in providing you with marketing material, including information about special offers, in-store events and promotions, the goods or services you have ordered from us or otherwise in connection with your relationship with us, as well as providing you with information regarding the areas of our products that you have indicated are of interest to you. We will contact you by e-mail, post or telephone using the contact details given to us.

    How can you stop receiving marketing communications from us?
    If you are on our e-mail mailing list you may have received e-mails from us about our products, special offers, and other promotional material. You have a right at any time to request us to stop sending you marketing information and to remove your name from our mailing list. Every e-mail we send contains an easy, automated way for you to cease receiving e-mails from us. If you wish to remove your name from our mailing list, simply follow the instructions at the end of any e-mail sent by us or write to us at: Raw To Go, The Warehouse, Market St., Abergavenny, NP7 5SD. Tel: 01873 268086

    Website Disclaimer for: www.rawto
    This disclaimer details our obligations to you regarding our website. Please read this as using the website implies that you accept the terms of this disclaimer.

    Use of this website 
    You are permitted to use our website for your own purposes and to print and download material from this website provided you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

    Raw to Go  makes no warranty that this website (or websites which are linked to this website) is free from computer viruses or any other malicious or impairing computer program.

    The pages contained in this website may contain technical inaccuracies and typographical errors (in fact, it’s bound to).

    The information in these pages may be updated from time to time and may at times be out of date.

    We accept no responsibility for keeping the information on these pages up to date or liability for any failure to do so.

    Visitor Conduct
    With the exception of personally identifiable information, the use of which is covered under our privacy policy any material you send or post to this website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.


    Site Uptime.
    We take all reasonable steps to ensure that this website is available 24/7/365. However, websites do occasionally encounter downtime owing to server, maintenance and other technical issues. Therefore we will not be liable if this website is unavailable at any time.

    Links to and from other websites.
    Any links to third party websites located on this website are provided for your convenience only. We have not reviewed each third party website and accept no responsibility for such third party websites or their content. If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, any page on this website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us. If you choose to link to our website in breach of paragraph XX you shall fully indemnify us for any loss or damage suffered as a result of your actions.

    Exclusion of Liability
    We take all reasonable steps to ensure the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this website. Neither we or any other party (whether or not involved in producing, maintaining or delivering this website) shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and without limitation, any other direct, indirect or consequential loss.

    Law and Jurisdiction
    This legal notice shall be governed by and construed in accordance with English Law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.